Returns & Exchanges
RETURNS + EXCHANGES
All of our products are carefully inspected before they are shipped.
Due to the nature of our products, used candles cannot be returned or refunded. However, we will replace products damaged during shipment if photographic proof of damage is submitted to The Luxe Candles within 7 days of delivery.
You may exchange your unused product within 14 days of purchase. The buyer is responsible for shipping cost on all return items.
INITIATE AN EXCHANGE
Within 14 days of your order, please send an email to email@example.com with an exchange request, letting us know the reason for your exchange. Once your exchange is approved we will send you the return address
*Please do not send your products to the return address on your shipping label. Please be sure that your package is returned using the bubble and paper that it was packed in or something similar. Be sure that the candles are protected and packed securely so that they arrive in good condition. The buyer is responsible for shipping costs on all returns, please save tracking information.
Otherwise, returns are not accepted.